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If you are not satisfied with a product, please contact customer support within 30 days for replacement or a refund/credit. A Material Return Authorization (RMA) number must be assigned before returning any product. You will not be charged any additional shipping and handling fees for replacement shipments. AG Scientific Holdings LLC is not responsible for any product that is improperly handled or stored.
All orders are carefully packaged and checked to avoid shipping errors and damage in transit. All claims for shortage must be reported within 10 days from the date of shipment. In the event of damage keep all original packaging material and contact our Customer Service Department immediately.
AG Scientific Holdings LLC (the Seller) warrants, to the original purchaser only, that the products listed in the catalog conform to the composition and purity described therein at the time of their shipment. Purchaser's sole remedy for failure to meet this warranty shall be the replacement of the unused portion of the product, or at the Seller's option, refund of the purchase price provided that the purchaser returns the alleged non-conforming product within 30 days of the receipt of the product. Returns will not be accepted unless written authorization has been obtained from AG Scientific Holdings LLC. All returns are subject to a 25% restocking charge. The Seller makes no other warranty, expressed or implied, including any implied warranty of fitness for a particular purpose or of merchantability. In no case shall the Seller assume any responsibility for the use or handling of the product or any liability for consequential, special, indirect, or incidental damages resulting there from.